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In-Store Pick-Up Policy

Click & Pick up! It's easy, convenient, saves time and it's FREE! Barquito de Papel offers you a new way to shop online.  Our Store Pickup service allows you to make purchases online and pick up your order at any of our two locations located at: (i) 9 Ave. Chardón, San Juan Puerto Rico, 00918  or (ii) Garden Hills Plaza 1335 Ave Luis Vigoreaux, Guaynabo, PR 00966.  Get your orders faster and avoid shipping charges.  This service is designed to offer you the highest level of quality and convenience for the least amount of time, cost, and effort on your part.

Our promise to you is that once you place your order, it will be ready & waiting for you at our store within 2 hours if your order is placed by 3pm local time. Orders placed after 5pm will be ready early morning the next business day (except for those items that need to be personalized).

Orders placed with items from both stores require 2-3 additional processing days in order to transfer inventory.

Holiday and special events may affect pick up hours. An email notification will always be sent to inform you of your order status. If under any circumstance this may affect online fulfillment, we will always email you to notify the soonest we can fulfill your order.

Personalized items take 7-10 business days to be ready.

 

Please read below for further details:

  • How do I know when my order is ready for pickup? 

    • You will receive a fulfillment email confirmation to assure you, your purchase is ready for Pick Up!

  • Where in the store can I pick up my order? 

    • Packages will be held at the designated area and marked with customer’s name.

  • Who do I contact with any questions about my In-Store Pickup?

  • Can I return or exchange my order at pickup location? 

    • Yes, our standard return policy applies to Pick-up orders.

  • Who Can Pick-Up My Order?

    • The billing person is designated as the person authorized to pick-up the order. If you would like to designate someone other than this person, please notify us.